·   MCP: Microsoft Certified Professional - 11191435

·   Social Media

·   Customer Service

·   Accounting

·   Records Management

·   Sales & Marketing

·   Problem Solving

·   QuickBooks

·   Data Entry

 

Professional Experience

03/2015Office Intern, Weber County ElectionsOgden, UT

Sort, process, and file voter documents, enter data, alphabetize documents, format memory card, analyze data in Microsoft office programs, ensure correct formatting of outgoing correspondence, prepare election-day materials, and any other tasks asked to complete. Unpaid internship with Weber County Elections.

 

11/2013 - 03/2014 Phone/Chat CSR, Black Turtle Services Layton, UT

Assist consumers with completing applications for health insurance with the Federally Facilitated Marketplace. Also assist consumers with selecting an insurance plan that is right for them and their family. While on live chat, answer general inquiries about the Affordable Care Act and the application process.

 

10/2012 - 11/2013Email CSR, Home Depot Call Center Ogden, UT

Respond to customer’s emails in a polite professional manner with correct grammar and punctuation. Assist with online order billing & payment information, shipping details, product information, and placing orders. Maintain knowledge of all company products, services, and promotions and be back-up for the live chat and phone departments.

 

A top performer in my department with outstanding Quality Assurance scores. Awarded plaques and medals for my QA scores and stats.

 

10/2010 – 09/2012Assistant Manager, Deb Shops Ogden, UT

Open and close the store, make decisions to complete returns/exchanges, assist customers and make recommendations based on their wants/needs, keep my sales team on task and motivated, meet/exceed business goals, and maintain upkeep of the store and backroom at all times.

 

Memberships

National Technical Honors Society – April/2015